As an AR Caller, you will be responsible for making calls to US Federal Government Payment Centers related to Claimants Payment. We are looking for people with excellent spoken English skills, preferably with experience in account receivables, and denial management processes.
SHIFT TIMINGS: US Business Hours (9 am – 6 pm EST) / India Night Shift
WORK LOCATION: Permanent Work From Home
JOB DESCRIPTION
- Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
- Record after-call actions and perform post-call analysis for the payment follow-up
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, etc.
JOB REQUIREMENTS
- 1-4 Years of experience in accounts receivable follow-up/denial management for US healthcare customers
- Fluent verbal communication abilities/call center expertise
- Knowledge of Denials management and A/R fundamentals will be preferred
- Knowledge of Healthcare terminology will be considered a plus
